Your satisfaction is our priority for the purchases you make on Nfbilgisayar.com. The return and exchange processes regarding the products you have purchased are carried out within the framework of the following conditions, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
The consumer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods without giving any reason and without paying any penalty.
To exercise the right of withdrawal, a written notification must be made to us within this period.
The products to be returned must be delivered complete and undamaged, including the box, packaging, standard accessories (if any), and the invoice.
The products to be returned must not have lost their "resalability" feature. The following rules apply specifically to computer and technology products:
Software Products: Returns of software that include a license key, have been opened, or have been delivered digitally are not possible due to their reproducibility, as per regulations.
Hardware and Consumables: Returns of products such as CPUs with opened gelatin, motherboards that have been mounted, graphics cards with removed protection tape, and opened toner/cartridges cannot be accepted due to the product's loss of value.
Personalized Products: The right of withdrawal cannot be used for products specifically assembled at the request of the customer (excluding standard pre-built systems) or products on which changes have been made.
For technical malfunctions that were not noticed during delivery but appeared during use:
The product is directed to the authorized service centers of the brand.
The process is initiated with the "Suitable for Exchange/Return" report issued by the service.
Malfunctions caused by user error (liquid contact, dropping, excessive voltage, etc.) are outside the scope of return.
Notification: Send your return request to us via the "My Account" panel on our website or at destek@nfbilgisayar.com.
Shipping: For approved return requests, send the product free of charge with the contracted courier code that will be provided to you.
Inspection: The product is checked by our technical team (Average 2 business days).
Refund: The amount for approved returns will be refunded within 7-10 business days using the payment method you used (Credit card/EFT).
Check your product in the presence of the courier officer when receiving it. If there is damage or missing items in the package, you must have a "Damage Determination Report" (Hasar Tespit Tutanağı) prepared. The responsibility for damaged product notifications without a report belongs to the buyer.
Contact Information: Title: NF Bilgisayar E-mail: info@nfbilgisayar.com Web: www.nfbilgisayar.com
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